MIND

Our vision is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect.

The needs and experiences of people with mental distress drive our work and we make sure their voice is heard by those who influence change.

Our independence gives us the freedom to stand up and speak out on the real issues that affect daily lives.

We provide information and support, campaign to improve policy and attitudes and, in partnership with independent local Mind associations, develop local services.

We do all this to make it possible for people who experience mental distress to live full lives, and play their full part in society.

Registered Charity No. 219830
Registered No. 424348 England
© 2006 Mind (National Association for Mental Health)
All Rights Reserve

MindinfoLine

Can we help you?
You can ring us from anywhere in the country for the cost of a local call.

MindinfoLine
Open Monday to Friday 9.15am to 5.15pm
0845 766 0163 

Deaf or speech impaired enquirers can contact us on the same number (if you are using BT Textdirect add the prefix 18001).

You can also write to:

Mind
PO Box 277
Manchester
M60 3XN

or contact us by email at: info@mind.org.uk

Emails and confidentiality

If you are contacting us by email your email address is visible to the person receiving it. Although these addresses are kept confidential some people prefer to remain completely anonymous. If you visit www.hotmail.com or www.talk21.com you can choose an address that does not identify you, which you will be able to access from any computer and will be protected by a password so no-one else can access it.

Language Line

We use Language Line, the telephone translation and interpreting service with access to more than 100 languages. The three-way conferencing facility enables information staff to communicate effectively through a trained interpreter in minutes, making MindinfoLine accessible to many people whose first language is not English.

Who we are

The service is run by a dedicated team of specialists, responding to more than 20,000 enquiries a year. Topics range from types of mental distress, where to get help and drug treatments, to alternative therapies, who's who in mental health services and advocacy. We have an extensive library and have produced over 100 booklets and factsheets, which are updated regularly to give the latest information on mental health issues. Our database contains details of local Mind associations and other organisations so people can find help in their own areas.

What we do…

• provide a mental health information service to people contacting us by letter, phone or email
• offer information, support and understanding on contact, suggesting possible options
• give legal information on mental health issues and can signpost you to our specialist legal advice service or community legal services if appropriate
• ensure confidentiality in the Information Service - no caller's name is kept without permission and all letter and emails are shredded within three months
• gather and hold information to help us respond to the varying needs of different groups in the community
• practise Mind's philosophy to empower people, enabling them to make informed choices
• operate Mind's equal opportunities policy 
• all information is posted in unmarked envelopes
• calls to MindinfoLine may be monitored for training purposes.

What we don't do

• we don't give medical advice. The focus is on a lay perspective on mental and emotional distress
• we cannot provide ongoing support.

Our fees

Mind is a charity and we rely on your financial support to keep MindinfoLine open. We are happy to provide a free service for people who are unwaged, and our factsheets and booklets are available to download from our website. However, in order to continue our work, we ask that those who are able to pay for the material that we send, would consider sending us a donation. Such donations will enable us to maintain a service that is available to everybody.